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Customer Rental Policies






In order to provide a clean, efficient, and useful workspace that facilitates professional activities, the following policies are in place for all Rengo Customers. Policies may be updated, added, or removed at any time. To rent the studio or equipment, Customers must agree to follow and respect these policies.

1. No Rentals permitted within 48 hours of desired start date.

This allows the Rengo to schedule, staff, and serve rentals as effectively as possible.


2. Tour hours by appointment only. 

Customers interested in renting the studio may schedule a time between 9:00am and 9:00pm to view the space, take measurements/photos, and ask questions. This allows staff to prepare the space and gather information to make best use of the walkthrough time with the Customer.


3. Full Payment Due Before Rental Start

Customer is required to pay any outstanding invoice in full prior to the start of any rental. Customer’s credit card is kept on file in order to bill for additional equipment rentals, damages, or use following the conclusion of the rental.


4. No Early Arrivals or Load-Ins

Customers must book the actual time needed for their rental, including setup and cleanup time, and are expected to keep within these times. This allows the Rengo to schedule, staff, and prepare for each rental as effectively and efficiently as possible.


5. Opening Site Assessment

All rentals begin with an initial Site Assessment to evaluate the condition of the studio space with the Customer. During this time Staff will also present Customer’s requested equipment or purchases for review. Any adjustments or additions to the rental are made during this stage.


6. No Wandering. 

Customers must stay within their reserved studio area(s). No wandering or disruption of other studio activity is permitted. Customers who need additional gear or equipment must ask Rengo Staff for assistance first.


7. Cosmetic Changes and/or Damages

All cosmetic changes to Studio spaces must be approved before changes can be made. Customer assumes all responsibility for damages and cost to repair said damages to the studio space that may occur as a result of their use or occupancy. Customer shall cover any repairs or replacements in full within 48 hours of rental date either directly or through their insurance.


8. Equipment Rentals and Damage

Customers are responsible for full compensation for replacement and/or repair of any equipment which is not returned because it is lost or stolen, or any equipment which is damaged and in need of repair to put it into the same condition it was in at the time of rental. Rengo Studios’ invoice for replacement or repair is conclusive as to the amount the Customer shall pay for repair or replacement. Rented equipment is not permitted to leave the premises. Rengo Studios makes no warranty of any kind regarding the rented equipment, except that it will be replaced with similar equipment as soon as possible should it not conform or operate in accordance with the manufacturer’s specifications and operation instructions.


9. Fake Blood/Paint/Liquids.

Use of fake blood, paint or colored liquids must be approved by Rengo management and must also take precautions to prevent staining and damage. Flooring and furniture must be covered with protective tarps in area where fake blood, paint or colored liquids are being used. Splattered blood is not allowed; it must either be on an actor or pooled with multiple protective layers underneath.


10. Closing Site Assessment.

Ten minutes prior to the end of all rentals, Rengo Staff will walk through the rented areas with the Customer to assess charges for damages or additional use, while also serving as a reminder that ten minutes are remaining on the rental.


11. Late Exits/Overstays.

Customers have a 15-minute hard-stop grace period following the expiration of their rental before an additional hourly rental is triggered for the full rate of all resources in use. Successive overage hours do not carry a grace period. This allows staff to schedule Customers efficiently and prevent disruptions to other Customers’ rentals.


12. Cleanup Time.

Customer is responsible for cleaning the rented space area and returning it to its original state and condition prior to exiting the Studio at the end of their rental. Cleanup time must be factored into Customer’s total rental time. Failure to clean space or repair damages will incur a cleaning/repair fee.

13. Trash.

Place trash and recycling in appropriate receptacles. Large trash, large recycling, or any overflow bags are the responsibility of the Customer to take to the dumpster at the far end of the parking lot, closest to Neon Williams Inc. Ask Rengo staff for the dumpster key.


14. No smoking inside the building.

Hazer effects require approval.


15. 10% Door Cut.

To facilitate the conduct of large-group business or entertainment activities while compensating the Rengo for studio use, a 10% cut of all admissions sales once the cost of the studio rental has been recouped is required for any ticketed activities or events.


16. Student Discounts.

Students requesting a discount must send a pitch package for their project to studio management. Pitch package must include a complete budget, schedule, and description of how use of the studio would improve the project for class.


Limit of Liability.

Auspicious Phoenix Productions LLC DBA Rengo Studios and its members will not be responsible for any personal items left unsecured in the studio, and are not liable or responsible for damage, injury, or loss to persons or possessions which occurs on the property.

The Customer agrees to indemnify, defend, and hold harmless Auspicious Phoenix Productions LLC DBA Rengo Studios and its officers, employees, agents and licensees from and against any and all claims, actions, damages, liabilities and expenses, arising out of the breach of any obligation, warranty or representation of Customer in this Agreement.


Auspicious Phoenix Productions LLC has the right to revoke the contract of any Customer in violation of conduct or policies as detailed above in the Customer Rental Agreement.

Customer acknowledges and agrees to all the terms, policies, conditions, and basic agreements above.